What is Bima?
Bima is a registered trademark in the Sultanate of Oman in both Arabic and English owned by Insurance House LLC.
Is Bima Platform licensed to operate in the Sultanate of Oman?
Yes, Bima Platform is licensed to operate by the Capital Market Authority to operate as an insurance broker under the name “Insurance House LLC”.
How does Bima operate?
Bima is designed to make market prices available to customers, enabling them to compare insurance companies’ offers in a clear and easy manner. It also enables visitors to choose the suitable insurance solution and to pay online.
What are the official working hours of Bima?
Bima operates 24/7 to provide the following services:
How long does it take to issue an insurance policy?
Policy issuance normally takes 15 minutes to an hour, but it could take more, especially if insurance procedures are made outside working hours of insurance companies and required additional approvals. Occasionally, the high traffic at Bima causes longer waiting periods.
When does insurance coverage take effect?
When a customer pays the insurance amount to Bima, such customer had submitted an insurance application as agreed and according to the chosen offer. For confirmation: the customer shall not be entitled to any insurance coverage until insurance policy is issued. If vehicle is used before insurance policy is issued, you will be held accountable if the previous insurance had expired.
How does the platform work?
After a customer electronically pays the insurance amount, such customer will be asked to send his/her documents (Driving License and Vehicle Proof of Ownership) via the Website, phone or WhatsApp as s\he wishes. The customer may be required to send recent photos for the vehicle covering four sides and a photo for odometer reading, if required by the insurance company s/he selected and as per chosen insurance type.
Once a customer sends the necessary documents, Customer Service Officer, working at the platform, will issue an insurance policy after verifying data received.
Is the customer entitled to refund?
Customers can ask for a refund of the paid amount through a phone call, WhatsApp message or via email.
Is the paid amount a final payment?
What are the consequences if the customer entered wrong information?
Why Bima prices are more expensive?
How do I choose the best insurance solution?
How do I submit my comments on Bima ?